Resources

Shipping

Orders are shipped FOB Canby, Oregon, 97013, USA. We ship via UPS Ground Service, if no specific shipping instructions are requested. For urgent orders we will gladly ship your order via UPS Air for guaranteed delivery within one or two days.

International orders

Due to financial complications for overseas collections, we require full payment in advance. Using a major credit card will expedite your order. Payment may also be made by bank draft, Swift transfer or wire transfer in U.S. funds through a U.S. bank. When we receive your order, we will provide you with a Pro-Forma invoice for the full amount, including shipping cost and provide bank account details to facilitate a wire transfer. Upon payment we will immediately ship your order. The customer is responsible for all duty fees and taxes. We usually ship UPS Worldwide Expedited or via the United States Postal Service, but are more than willing to use the customer‘s own carrier and account number.

Back orders

We do our best to avoid back orders, but occasionally they do occur. For your convenience, all in-stock items are shipped the next business day with the back ordered item(s) indicated on the packing slip/invoice. If you do not want to accept a back order, or want us to hold shipment until your order is complete, please let us know when placing your order.

Overpayments/Underpayments

If you send more money than necessary, a credit will be applied to your account. The credit can be used for future purchases, or refunded at your request. If your payment is less than required, you will be notified. Your order may be held until we receive the balance due.