Policies & Terms

Terms of sale

Net 30 days for customers with established credit. New customers must prepay their first order with VISA, MasterCard, Discover, American Express, or check. All past due accounts are subject to a 1 1/2% per month service charge or 18% per annum.

Privacy Policy

At VATA, we respect the privacy of our customers. Our website collects names, addresses, phone numbers, e-mail addresses and credit card information from customers only when submitted via our online form. This data is used solely by VATA Inc and is not shared. If you have any questions about the operation of our website, please contact

No minimum order

We don't believe in minimums. If you need it, we will ship it to you. Most of our replacement parts are listed on our web site If you do not see what you need, contact our Customer Service so we can help you order any replacement part you need - just ask! Contact via phone (503) 651 5050, fax (503) 651 5052 or email – We do appreciate all of your business.


All pricing will be effective January 1st through December 31st annually. Due to unforeseeable conditions, VATA does reserve the right to adjust prices without notice. Discounts for multiple product purchases are available. See below:

VATA Product Discounts

We offer pricing discounts when purchasing products in volume.

Order total $1,500-$2,999- 5% discount

Order total $3,000-$5,999 - 10% discount

Order total $6,000+ - 15% discount


***Effective January 1, 2017 new volume discounts will apply to all orders***

Order total $3,000-$6,999 - 10% discount

Order total $7,000+ - 15% discount



Orders are shipped FOB Canby, Oregon, 97013, USA. We ship via UPS Ground Service, if no specific shipping instructions are requested. For urgent orders we will gladly ship your order via UPS Air for guaranteed delivery within one or two days.

International orders

Due to financial complications for overseas collections, we require full payment in advance. Using a major credit card will expedite your order. Payment may also be made by bank draft, Swift transfer or wire transfer in U.S. funds through a U.S. bank. When we receive your order, we will provide you with a Pro-Forma invoice for the full amount, including shipping cost and provide bank account details to facilitate a wire transfer. Upon payment we will immediately ship your order. The customer is responsible for all duty fees and taxes. We usually ship UPS Worldwide Expedited or via the United States Postal Service, but are more than willing to use the customer‘s own carrier and account number.

Back orders

We do our best to avoid back orders, but occasionally they do occur. For your convenience, all in-stock items are shipped the next business day with the back ordered item(s) indicated on the packing slip/invoice. If you do not want to accept a back order, or want us to hold shipment until your order is complete, please let us know when placing your order.


If you send more money than necessary, a credit will be applied to your account. The credit can be used for future purchases, or refunded at your request. If your payment is less than required, you will be notified. Your order may be held until we receive the balance due.


Returns must be made within 30 days from the day of receipt. All returned goods must have a Returned Goods Authorization (RGA) number from our Customer Service staff. Write the RGA number on the packing slip and the shipping label of your returned carton. All returns must be sent prepaid. Any return that is not prepaid will be refused. When an RGA number is given, it is predicated on the assumption that the merchandise will be returned in unused and saleable condition. Product returned that is not in unused and saleable condition will be returned and no credit will be given. Shipping charges are not refundable.

Restocking charge

A 15% restocking charge may be placed on all returned merchandise. Merchandise received in other than saleable condition may be assessed a reconditioning charge or returned. The only exception to this policy is if the incorrect merchandise was shipped by VATA. If this is the case, we will have the product picked up at our expense and immediately ship you the correct merchandise.

Damaged goods/shortages

We make every effort to package your order so it arrives safely. If you receive a package that you believe is damaged, call UPS for an inspection of the damaged article. Save all boxes and packing material to prove the goods were packed properly. All damage claims must be reported to UPS within 10 days of receipt of merchandise. Shortages must be reported within 7 days of receipt.


All merchandise manufactured by VATA, Inc. is warranted to be free of defects in materials and workmanship for a period of 1 year from the product‘s shipped date. This limited warranty covers all defects in material and workmanship in the VATA manufactured products except:

  • Damage resulting from a failure to maintain and store the VATA product in accordance with product instructions, including failure to properly clean and store the product
  • Damage resulting from abuse, neglect, accident, misuse or incorrect use of the VATA product
  • Damage resulting from a repair or attempted repair of the VATA product

This limited warranty does not apply to any products offered by VATA that are not manufactured by VATA, but by other parties. These products may be warrantied by the manufacturer of the product. Please inquire on the warranty of a specific product item you are interested in prior to ordering. VATA is not responsible for damage or injury to persons or property that may result from improper use of our products.

VATA manufactured products are:

  • Arin Apron™ 0220
  • Otto Ostomy™ 0300, 0310
  • ‘Vinnie' Venous Insufficiency Leg™ 0550
  • ‘Annie' Arterial Insufficiency Leg™ 0555
  • Peter PICC Line™ 0600
  • Seymour II 0910, 0920
  • 'Wilma' Wound Foot 0950,955
  • 'Stan' Stage IV Pressure Ulcer Model 0970,955
  • 'Pat' Pressure Ulcer Model 0980
  • Venipuncture Training Aids 1352, 1353, 1354 and 1355
  • Advanced Venipuncture Training Aid™ 2365, 2366
  • NITA Newborn™ 1800
  • New Advanced Arm 2386,2387
  • Chester Chest™ 2400,2402
  • Port - "Body in a Box"™ 5010, 5011

New product ideas/Custom products

We are constantly looking for new product ideas. We can custom design and manufacture almost any anatomical health care model. If you require a product that is not currently made or need an existing product modified to fit your needs, please contact customer service. We look forward to the opportunity to meet your specific product requirements.